Shipping and Returns
Shipping
Original artwork and prints are shipped from two different locations (original paintings are shipped by me personally, and prints are fulfilled through my print partner). As such, if you order any number of paintings and prints in one order, please expect to receive two different shipments. You will get two separate tracking numbers to keep track of each package.
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ORIGINAL ARTWORK:
Please note my website currently only supports shipping original paintings within the USA. If you are interested in an original piece and are located outside of the US, please email me (orders@carriechan.com) and I can work with you to provide a custom shipping quote.
Original Artwork is shipped free anywhere within the US via USPS Ground. Please allow 6-10 business days from time of purchase for your artwork to arrive. Feel free to email me if you require a different shipping courier or speed.
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PRINTS:
Please note prints are currently only being shipped to the USA and Canada.
All prints are made to order. They typically take 2-5 days for production depending on the order, and then 6-10 days for delivery depending on your location. As such, please allow 8-15 business days to receive your order from time of purchase.
- Orders containing unframed prints only is $5 flat rate, and is shipped via USPS or UPS
- Orders containing any number of framed prints is $19 flat rate, and is shipped via USPS or UPS
- A tracking number will be provided with every order
For Canadian customers; I am not responsible for any duties, customs, or tariff fees that may be issued upon delivery.
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Returns
All purchases are final sale.
Please review photos and all information on the product listing closely; I do my best to digitally capture each painting and print as accurately as possible. If you are unsure about any piece, please contact me at orders@carriechan.com and I will be happy to answer any questions or provide more photos if available.
Damaged/lost/undelivered items:
- I am not liable for any mishandling or failed delivery by the shipping service, and am not liable for any damage incurred post-delivery. All orders, whether original paintings or prints, are packaged with extreme care. When you receive your item, please use care in opening the package to ensure your artwork can remain in its best shape!
- In the very unlikely event that an order arrives damaged, please email me at orders@carriechan.com with photos of the damaged piece within 48 hours of receipt and I will do my best to work with you to sort out any issues.
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If you have any questions about shipping or returns, contact email me at orders@carriechan.com and I will do my best to help you out!